Privacy Policy

Privacy Policy – OkaneBaby

Last updated: May 2026

This Privacy Policy describes how OkaneBaby (“OkaneBaby”, “we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website.

By using our website and services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you visit or interact with our website, we may collect the following information:

Information You Provide

Including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• Order history
• Customer support communications

Automatically Collected Information

Including:

• IP address
• Browser and device information
• Website activity and interactions
• Cookies and tracking technologies
• Referral sources and browsing behaviour

How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Provide shipping and tracking updates
• Respond to customer support requests
• Improve our website and customer experience
• Detect fraud, chargebacks, or suspicious activity
• Send order confirmations and transactional emails
• Send marketing communications if you opt in
• Personalise advertisements and website content

SMS & Email Marketing

If you subscribe to our email or SMS marketing, you agree to receive promotional communications from OkaneBaby.

Message frequency may vary.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Replying STOP to SMS messages

Consent to marketing is not a condition of purchase.

Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third-party providers required to operate our business, including:

• Payment processors
• Shipping providers
• Analytics services
• Marketing platforms
• Fraud prevention providers
• Shopify and related Shopify services

These providers only receive information necessary to perform their services.

Shopify

Our store is hosted by Shopify.

Your information may be processed through Shopify and its partners to provide payment processing, checkout functionality, analytics, fraud prevention, and store operations.

To learn more about Shopify’s privacy practices, visit:

• Shopify Privacy Policy

Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Remember preferences
• Improve website performance
• Analyse traffic
• Support advertising and retargeting campaigns

You can control cookies through your browser settings.

International Transfers

Your information may be processed or stored outside Australia through third-party services used to operate our business.

By using our services, you acknowledge that your information may be transferred internationally.

Data Security

We take reasonable steps to protect your information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable laws, you may have the right to:

• Access personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information
• Withdraw marketing consent

To make a request, contact us using the details below.

Retention of Information

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy at any time.

Changes will take effect immediately upon posting to the website.

Contact

For questions regarding this Privacy Policy or your personal information, contact:

• okanebaby.help@gmail.com